Weycrest.Com Support Status

Weycrest.Com Support Status http://status.weycrestcolo.com/wordpress Weycrest - Support and Status Announcements Fri, 25 Apr 2008 17:00:10 +0000 http://wordpress.org/?v=2.0.4 en Systems Restored - Update on Power Issue http://status.weycrestcolo.com/wordpress/2008/04/25/systems-restored-update-on-power-issue/ http://status.weycrestcolo.com/wordpress/2008/04/25/systems-restored-update-on-power-issue/#comments Fri, 25 Apr 2008 16:54:04 +0000 admin Uncategorized Multiple Server Issues http://status.weycrestcolo.com/wordpress/2008/04/25/systems-restored-update-on-power-issue/ This e-mail is to notify you of a power issue with one of the breakers in power distribution unit 4B/2 in the Coreix sta.lon2 data-centre that affected local power-strips.

Issue start: 11:50:23
Final Issue resolution: 12:19:13
Outage Duration: ~ 30 Minutes
Cause of issue: Main breaker trip on PDU 4B/2-A feed affecting local power-strips Weycrest apologise to customers for the delay in restoring the services. This was partly because it was neccessary to `fsck` the large disc array on one server which took some time after the power was restored. Though this was however the first power outage in this datacentre in four years but are investigating the possibility of connecting our equipment via “higher availability” power drops in future.

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]]> http://status.weycrestcolo.com/wordpress/2008/04/25/systems-restored-update-on-power-issue/feed/ Network Outage - Coreix http://status.weycrestcolo.com/wordpress/2008/04/25/network-outage-coreix/ http://status.weycrestcolo.com/wordpress/2008/04/25/network-outage-coreix/#comments Fri, 25 Apr 2008 11:30:24 +0000 admin Uncategorized Single Server Issues System Wide Outages Multiple Server Issues http://status.weycrestcolo.com/wordpress/2008/04/25/network-outage-coreix/ We have experienced a brief network outage at Coreix. Must equipment has come back on line but eris and xena together with a few customer VPS are currently down. Engineers are investigating and we’ll update you shortly.

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]]> http://status.weycrestcolo.com/wordpress/2008/04/25/network-outage-coreix/feed/ Plesk Windows Hosting Server restored http://status.weycrestcolo.com/wordpress/2008/01/10/plesk-windows-hosting-server-restored/ http://status.weycrestcolo.com/wordpress/2008/01/10/plesk-windows-hosting-server-restored/#comments Thu, 10 Jan 2008 11:55:52 +0000 admin Uncategorized Single Server Issues http://status.weycrestcolo.com/wordpress/2008/01/10/plesk-windows-hosting-server-restored/ We are pleased to announce that our Windows hosting server is now back on line, with all websites and email functioning normally.

We believe the issue may have been caused by a Windows update.

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]]> http://status.weycrestcolo.com/wordpress/2008/01/10/plesk-windows-hosting-server-restored/feed/ Router Failure IP House http://status.weycrestcolo.com/wordpress/2007/11/25/router-failure-ip-house/ http://status.weycrestcolo.com/wordpress/2007/11/25/router-failure-ip-house/#comments Sun, 25 Nov 2007 08:43:21 +0000 admin Uncategorized http://status.weycrestcolo.com/wordpress/2007/11/25/router-failure-ip-house/ We appear to have suffered a Router failure in IP House. This is currently affecting customers on pluto.weycrest.com and a small number of VPS customers. Engineers are currently investigating and we hope to update on progress shortly.

Update: Sun Nov 25 09:52:11 GMT 2007: We gather there was some kind of technical incident at IP House overight, which has led to a number of outages. At the present time we are still awaiting an access code in order to gain access and fix things.

Update: Sun Nov 25 17:58:17 GMT 2007: Power and networking were restored by 3.00pm this afternoon. The failure of a power rail in IP House did quite some damage requiring a rebuild of the router. Our apologies for the inconvenience caused.

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]]> http://status.weycrestcolo.com/wordpress/2007/11/25/router-failure-ip-house/feed/ Network Outage - Redbus Wed Sep 26 18:56:40 http://status.weycrestcolo.com/wordpress/2007/09/26/network-outage-redbus-wed-sep-26-185640/ http://status.weycrestcolo.com/wordpress/2007/09/26/network-outage-redbus-wed-sep-26-185640/#comments Wed, 26 Sep 2007 18:02:00 +0000 admin Uncategorized General Outages http://status.weycrestcolo.com/wordpress/2007/09/26/network-outage-redbus-wed-sep-26-185640/ This afternoon we have suffered a major network outage which took our some shared hosting on the mercury server and some reseller and VPS hosting currently housed in IP House.

This was caused by a failure of a bgp4 router which has now been replaced. Delays were exacerbated by London traffic which delayed getting a network tech on site. We apologise for the downtime and any inconvenience caused.

Hosting in the Coreix datacentre was unaffected.

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]]> http://status.weycrestcolo.com/wordpress/2007/09/26/network-outage-redbus-wed-sep-26-185640/feed/ Mail Server issue’s on Mercury http://status.weycrestcolo.com/wordpress/2007/05/09/mail-server-issues-on-mercury/ http://status.weycrestcolo.com/wordpress/2007/05/09/mail-server-issues-on-mercury/#comments Wed, 09 May 2007 17:47:29 +0000 admin Uncategorized General Outages Single Server Issues http://status.weycrestcolo.com/wordpress/2007/05/09/mail-server-issues-on-mercury/ There are mail issues at the current time due to a customer running a very large mailing list through the server. We have suspended the account in question and have temporarily suspend mail service until we can clear the mailq. Please note none of our shared hosting packages, email or web hosting are intended for large mail list hosting (which requires a dedicated server).

UPDATE: Wed May 9 20:42:45 BST 2007

Problems resolved, all services and load average back to normal.

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]]> http://status.weycrestcolo.com/wordpress/2007/05/09/mail-server-issues-on-mercury/feed/ System Reboots - Tonight http://status.weycrestcolo.com/wordpress/2007/03/20/system-reboots-tonight/ http://status.weycrestcolo.com/wordpress/2007/03/20/system-reboots-tonight/#comments Tue, 20 Mar 2007 01:05:15 +0000 admin Uncategorized General Outages Single Server Issues Multiple Server Issues http://status.weycrestcolo.com/wordpress/2007/03/20/system-reboots-tonight/ We carried out a number of hardware node reboots to load the latest Virtuozzo kernel. Some of the machines took longer to bounce back than expected as they had been up a long time, the machines forced a filesystem check, which due to the large arrays can take some time.

On the shared hosting stack, eris (Plesk 8.1) was affected as was xena (cpanel/WHM) on the reseller hosting stack.

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]]> http://status.weycrestcolo.com/wordpress/2007/03/20/system-reboots-tonight/feed/ Response To Telecity Redbus Power Cut http://status.weycrestcolo.com/wordpress/2007/03/13/response-to-telecity-redbus-power-cut/ http://status.weycrestcolo.com/wordpress/2007/03/13/response-to-telecity-redbus-power-cut/#comments Tue, 13 Mar 2007 10:51:25 +0000 admin Uncategorized http://status.weycrestcolo.com/wordpress/2007/03/13/response-to-telecity-redbus-power-cut/ We have received this response from TelecityRedbus

Update from Redbus

Dear Customer,

We experienced a short power outage today which affected the North side
(right hand side as you come onto the floor) of Sovereign House. Power
has now been restored to your systems on the data floor. The entire
electrical system is currently fed through ‘raw mains’. We will update
you as and when new information is received.

All available staff have been diverted to Sovereign House to resolve any
issues that you may still be experiencing. Please log your tickets
through the portal or phone in for our staff to deal with. Please
contact Sovereign House NOC to log any support requests on +44 (0) 207
001 0050.

Obviously we apologise for the inconvenience.

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]]> http://status.weycrestcolo.com/wordpress/2007/03/13/response-to-telecity-redbus-power-cut/feed/ Virtuozzo 3.0 for Linux Service Pack 1 Announced http://status.weycrestcolo.com/wordpress/2006/11/06/virtuozzo-30-for-linux-service-pack-1-announced/ http://status.weycrestcolo.com/wordpress/2006/11/06/virtuozzo-30-for-linux-service-pack-1-announced/#comments Mon, 06 Nov 2006 01:18:07 +0000 admin Uncategorized All Announcements http://status.weycrestcolo.com/wordpress/2006/11/06/virtuozzo-30-for-linux-service-pack-1-announced/ SWsoft have just announced the release of Service Pack 1 for Virtuozzo for Linux. This includes improved tools and features including:

Red Hat Enterprice Linux 4.0 Support
Ethernet Layer Network Adapter Support
VLAN Support
Virtual CPU Management

Our VPS Hardware Nodes have been upgraded with the new tools. We have also implemented secure /tmp (using the bindmount function) in all Virtuozzo VPS’s.

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]]> http://status.weycrestcolo.com/wordpress/2006/11/06/virtuozzo-30-for-linux-service-pack-1-announced/feed/ Network Maintenance - Tues 14th November 2006 http://status.weycrestcolo.com/wordpress/2006/11/03/network-maintenance-tuesday-14th-november-200/ http://status.weycrestcolo.com/wordpress/2006/11/03/network-maintenance-tuesday-14th-november-200/#comments Fri, 03 Nov 2006 18:59:01 +0000 admin Uncategorized All Announcements General Outages http://status.weycrestcolo.com/wordpress/2006/11/03/network-maintenance-tuesday-14th-november-200/ Outage - Reseller and VPS customers will notice a brief outage lasting 1-3 minutes whilst cables are switched between old and new distribution switches

Reason - The new Cisco 3750G distribution stack will increase both performance and redundancy of the distribution core.

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