Weycrest.Com Support Status http://status.weycrestcolo.com/wordpress Weycrest - Support and Status Announcements Fri, 25 Apr 2008 17:00:10 +0000 http://wordpress.org/?v=2.0.4 en Systems Restored - Update on Power Issue http://status.weycrestcolo.com/wordpress/2008/04/25/systems-restored-update-on-power-issue/ http://status.weycrestcolo.com/wordpress/2008/04/25/systems-restored-update-on-power-issue/#comments Fri, 25 Apr 2008 16:54:04 +0000 admin Uncategorized Multiple Server Issues http://status.weycrestcolo.com/wordpress/2008/04/25/systems-restored-update-on-power-issue/ This e-mail is to notify you of a power issue with one of the breakers in power distribution unit 4B/2 in the Coreix sta.lon2 data-centre that affected local power-strips.

Issue start: 11:50:23
Final Issue resolution: 12:19:13
Outage Duration: ~ 30 Minutes
Cause of issue: Main breaker trip on PDU 4B/2-A feed affecting local power-strips Weycrest apologise to customers for the delay in restoring the services. This was partly because it was neccessary to `fsck` the large disc array on one server which took some time after the power was restored. Though this was however the first power outage in this datacentre in four years but are investigating the possibility of connecting our equipment via “higher availability” power drops in future.

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]]> http://status.weycrestcolo.com/wordpress/2008/04/25/systems-restored-update-on-power-issue/feed/ Network Outage - Coreix http://status.weycrestcolo.com/wordpress/2008/04/25/network-outage-coreix/ http://status.weycrestcolo.com/wordpress/2008/04/25/network-outage-coreix/#comments Fri, 25 Apr 2008 11:30:24 +0000 admin Uncategorized Single Server Issues System Wide Outages Multiple Server Issues http://status.weycrestcolo.com/wordpress/2008/04/25/network-outage-coreix/ We have experienced a brief network outage at Coreix. Must equipment has come back on line but eris and xena together with a few customer VPS are currently down. Engineers are investigating and we’ll update you shortly.

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]]> http://status.weycrestcolo.com/wordpress/2008/04/25/network-outage-coreix/feed/ Network Outage http://status.weycrestcolo.com/wordpress/2008/04/01/network-outage/ http://status.weycrestcolo.com/wordpress/2008/04/01/network-outage/#comments Tue, 01 Apr 2008 13:11:19 +0000 admin General Outages http://status.weycrestcolo.com/wordpress/2008/04/01/network-outage/ There is currently a network outage affecting our servers in Redbus and IP House. A technician has been despatched to investigate.

This affects customers on mercury and pluto.

We will update as soon as we have more information.

Update: Just back from the datacentre: Service restored about 30 minutes ago. Problem caused by failed gigalink connection to the switch. - Ellis

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]]> http://status.weycrestcolo.com/wordpress/2008/04/01/network-outage/feed/ SMTP Relaying on Eris http://status.weycrestcolo.com/wordpress/2008/02/20/smtp-relaying-on-eris/ http://status.weycrestcolo.com/wordpress/2008/02/20/smtp-relaying-on-eris/#comments Wed, 20 Feb 2008 22:32:06 +0000 admin Single Server Issues http://status.weycrestcolo.com/wordpress/2008/02/20/smtp-relaying-on-eris/ We have been forced to shut down SMTP relaying on eris, for the time being due to serious abuse of the relaying service. We hope to resume this service as soon as possible.

Update: SMTP service was resumed 20 February.

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]]> http://status.weycrestcolo.com/wordpress/2008/02/20/smtp-relaying-on-eris/feed/ Apache PHP Recompile on saturn http://status.weycrestcolo.com/wordpress/2008/01/31/apache-php-recompile-on-saturn/ http://status.weycrestcolo.com/wordpress/2008/01/31/apache-php-recompile-on-saturn/#comments Thu, 31 Jan 2008 15:14:32 +0000 admin Single Server Issues http://status.weycrestcolo.com/wordpress/2008/01/31/apache-php-recompile-on-saturn/ Currently carrying out a php and apache rebuild on saturn.weycrest.com, which is one of our cpanel/whm reseller servers. Customers are requesting an number of additional features building in PHP including cURL support.

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]]> http://status.weycrestcolo.com/wordpress/2008/01/31/apache-php-recompile-on-saturn/feed/ Problem with “Redbus” Network http://status.weycrestcolo.com/wordpress/2008/01/19/problem-with-redbus-network/ http://status.weycrestcolo.com/wordpress/2008/01/19/problem-with-redbus-network/#comments Sat, 19 Jan 2008 13:08:39 +0000 admin General Outages http://status.weycrestcolo.com/wordpress/2008/01/19/problem-with-redbus-network/ We are experiencing some difficulties with our Redbus and IP House network. Affected servers are mercury and pluto. An engineer is en route to restore the service.

Update: Sat Jan 19 14:23:16 GMT 2008

The network core was restored, all services functioning normally.

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]]> http://status.weycrestcolo.com/wordpress/2008/01/19/problem-with-redbus-network/feed/ Apache “Issue’s” with WWW4 http://status.weycrestcolo.com/wordpress/2008/01/18/apache-issues-with-www4/ http://status.weycrestcolo.com/wordpress/2008/01/18/apache-issues-with-www4/#comments Fri, 18 Jan 2008 17:13:21 +0000 admin Single Server Issues http://status.weycrestcolo.com/wordpress/2008/01/18/apache-issues-with-www4/ One or two customers hosted on WWW4 are reporting outages or slow loading of pages.

This is a slightly tricky one to sort, as according to our network monitoring the httpd server appears “up” all the time. If its a “proper” outage we get SMS’s of course, if the server doesn’t automatically restart.

Last time we had this issue its was caused by an over aggressive content grabber, that was slowly “DoS’ing” the server. Please bear with us while we track down the issue.

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]]> http://status.weycrestcolo.com/wordpress/2008/01/18/apache-issues-with-www4/feed/ Weekly Monitoring Report 2008-01-07 - 2008-01-13 http://status.weycrestcolo.com/wordpress/2008/01/14/weekly-monitoring-report-2008-01-07-2008-01-13/ http://status.weycrestcolo.com/wordpress/2008/01/14/weekly-monitoring-report-2008-01-07-2008-01-13/#comments Mon, 14 Jan 2008 14:59:22 +0000 admin Monitoring Reports http://status.weycrestcolo.com/wordpress/2008/01/14/weekly-monitoring-report-2008-01-07-2008-01-13/ More server uptime stats…

Please note if you see less than 100% service it doesn’t mean a total outage, but perhaps only the loss of partial service. The uptimes quoted are an aggregate of all services, ie: httpd, httpsd, pop3, smtp etc,, so a small outage, say 5 minutes loss of smtpd one server will show towards total downtime on that server, when in fact websites, pop etc will still be functioning:

Device: eris
Protocol: HOST
URL: 85.13.250.104
Frequency: Every 10 Minutes
Status: UP Since 2008-01-13 03:53:58
Date Outages Downtime Uptime%
2008-01-07 Mon 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-08 Tue 3 0 hrs, 30 mins, 7 secs 97.909%
2008-01-09 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-10 Thu 1 0 hrs, 1 mins, 0 secs 99.931%
2008-01-11 Fri 1 0 hrs, 19 mins, 23 secs 98.654%
2008-01-12 Sat 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-13 Sun 1 0 hrs, 9 mins, 59 secs 99.307%
Summary: 6 1 hrs, 0 mins, 29 secs 99.400%
Device: mercury
Protocol: HOST
URL: mercury.z5net.com
Frequency: Every 60 Minutes
Status: UP Since 2007-12-24 20:05:56
Date Outages Downtime Uptime%
2008-01-07 Mon 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-08 Tue 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-09 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-10 Thu 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-11 Fri 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-12 Sat 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-13 Sun 0 0 hrs, 0 mins, 0 secs 100.000%
Summary: 0 0 hrs, 0 mins, 0 secs 100.000%
Device: bgp1
Protocol: PING
URL: 83.167.180.254
Frequency: Every 10 Minutes
Status: UP Since 2007-11-27 10:23:18
Date Outages Downtime Uptime%
2008-01-07 Mon 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-08 Tue 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-09 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-10 Thu 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-11 Fri 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-12 Sat 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-13 Sun 0 0 hrs, 0 mins, 0 secs 100.000%
Summary: 0 0 hrs, 0 mins, 0 secs 100.000%
Device: node2
Protocol: PING
URL: 85.13.250.98
Frequency: Every 10 Minutes
Status: UP Since 2007-06-21 03:38:09
Date Outages Downtime Uptime%
2008-01-07 Mon 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-08 Tue 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-09 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-10 Thu 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-11 Fri 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-12 Sat 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-13 Sun 0 0 hrs, 0 mins, 0 secs 100.000%
Summary: 0 0 hrs, 0 mins, 0 secs 100.000%
Device: xena
Protocol: HOST
URL: 85.13.250.100
Frequency: Every 5 Minutes
Status: UP Since 2008-01-03 20:21:00
Date Outages Downtime Uptime%
2008-01-07 Mon 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-08 Tue 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-09 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-10 Thu 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-11 Fri 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-12 Sat 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-13 Sun 0 0 hrs, 0 mins, 0 secs 100.000%
Summary: 0 0 hrs, 0 mins, 0 secs 100.000%
Device: www3
Protocol: HOST
URL: www3.weycrest.com
Frequency: Every 20 Minutes
Status: UP Since 2008-01-13 03:36:42
Date Outages Downtime Uptime%
2008-01-07 Mon 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-08 Tue 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-09 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-10 Thu 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-11 Fri 1 0 hrs, 19 mins, 54 secs 98.618%
2008-01-12 Sat 1 0 hrs, 20 mins, 3 secs 98.608%
2008-01-13 Sun 2 0 hrs, 59 mins, 46 secs 95.850%
Summary: 4 1 hrs, 39 mins, 43 secs 99.011%
Device: www2
Protocol: HOST
URL: www2.weycrest.com
Frequency: Every 10 Minutes
Status: UP Since 2008-01-12 01:44:21
Date Outages Downtime Uptime%
2008-01-07 Mon 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-08 Tue 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-09 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-10 Thu 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-11 Fri 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-12 Sat 1 0 hrs, 9 mins, 59 secs 99.307%
2008-01-13 Sun 0 0 hrs, 0 mins, 0 secs 100.000%
Summary: 1 0 hrs, 9 mins, 59 secs 99.901%
Device: www4
Protocol: HOST
URL: www4.weycrest.com
Frequency: Every 20 Minutes
Status: UP Since 2007-12-26 12:48:25
Date Outages Downtime Uptime%
2008-01-07 Mon 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-08 Tue 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-09 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-10 Thu 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-11 Fri 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-12 Sat 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-13 Sun 0 0 hrs, 0 mins, 0 secs 100.000%
Summary: 0 0 hrs, 0 mins, 0 secs 100.000%
Device: pluto
Protocol: HTTPb
URL: http://pluto.weycrest.com
Frequency: Every 10 Minutes
Status: UP Since 2007-11-27 10:25:36
Date Outages Downtime Uptime%
2008-01-07 Mon 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-08 Tue 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-09 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-10 Thu 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-11 Fri 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-12 Sat 0 0 hrs, 0 mins, 0 secs 100.000%
2008-01-13 Sun 0 0 hrs, 0 mins, 0 secs 100.000%
Summary: 0 0 hrs, 0 mins, 0 secs 100.000%

Basically 100% network performance over the past week.

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]]> http://status.weycrestcolo.com/wordpress/2008/01/14/weekly-monitoring-report-2008-01-07-2008-01-13/feed/ Plesk Windows Hosting Server restored http://status.weycrestcolo.com/wordpress/2008/01/10/plesk-windows-hosting-server-restored/ http://status.weycrestcolo.com/wordpress/2008/01/10/plesk-windows-hosting-server-restored/#comments Thu, 10 Jan 2008 11:55:52 +0000 admin Uncategorized Single Server Issues http://status.weycrestcolo.com/wordpress/2008/01/10/plesk-windows-hosting-server-restored/ We are pleased to announce that our Windows hosting server is now back on line, with all websites and email functioning normally.

We believe the issue may have been caused by a Windows update.

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]]> http://status.weycrestcolo.com/wordpress/2008/01/10/plesk-windows-hosting-server-restored/feed/ Plesk Windows Server currently down http://status.weycrestcolo.com/wordpress/2008/01/10/plesk-windows-server-currently-down/ http://status.weycrestcolo.com/wordpress/2008/01/10/plesk-windows-server-currently-down/#comments Thu, 10 Jan 2008 10:32:00 +0000 admin General Outages Single Server Issues http://status.weycrestcolo.com/wordpress/2008/01/10/plesk-windows-server-currently-down/ We are aware our new Plesk Windows Server is currently offline and failed to restart following a reboot. Engineers are currently investigating and we will keep you informed of developments.

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]]> http://status.weycrestcolo.com/wordpress/2008/01/10/plesk-windows-server-currently-down/feed/