Weycrest.Com Support Status

This e-mail is to notify you of a power issue with one of the breakers in power distribution unit 4B/2 in the Coreix sta.lon2 data-centre that affected local power-strips.
Issue start: 11:50:23
Final Issue resolution: 12:19:13
Outage Duration: ~ 30 Minutes
Cause of issue: Main breaker trip on PDU 4B/2-A feed affecting local power-strips Weycrest apologise to customers for […]

We have experienced a brief network outage at Coreix. Must equipment has come back on line but eris and xena together with a few customer VPS are currently down. Engineers are investigating and we’ll update you shortly.

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There is currently a network outage affecting our servers in Redbus and IP House. A technician has been despatched to investigate.
This affects customers on mercury and pluto.
We will update as soon as we have more information.
Update: Just back from the datacentre: Service restored about 30 minutes ago. Problem caused by failed gigalink connection to the […]

We have been forced to shut down SMTP relaying on eris, for the time being due to serious abuse of the relaying service. We hope to resume this service as soon as possible.
Update: SMTP service was resumed 20 February.

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Currently carrying out a php and apache rebuild on saturn.weycrest.com, which is one of our cpanel/whm reseller servers. Customers are requesting an number of additional features building in PHP including cURL support.

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We are experiencing some difficulties with our Redbus and IP House network. Affected servers are mercury and pluto. An engineer is en route to restore the service.
Update: Sat Jan 19 14:23:16 GMT 2008
The network core was restored, all services functioning normally.

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One or two customers hosted on WWW4 are reporting outages or slow loading of pages.
This is a slightly tricky one to sort, as according to our network monitoring the httpd server appears “up” all the time. If its a “proper” outage we get SMS’s of course, if the server doesn’t automatically restart.
Last time we had […]

More server uptime stats…
Please note if you see less than 100% service it doesn’t mean a total outage, but perhaps only the loss of partial service. The uptimes quoted are an aggregate of all services, ie: httpd, httpsd, pop3, smtp etc,, so a small outage, say 5 minutes loss of smtpd one server will show […]

We are pleased to announce that our Windows hosting server is now back on line, with all websites and email functioning normally.
We believe the issue may have been caused by a Windows update.

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We are aware our new Plesk Windows Server is currently offline and failed to restart following a reboot. Engineers are currently investigating and we will keep you informed of developments.

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